Job: Vestas sucht Team Lead (f/m) Customer Service Management
You are a people leader who understands how to motivate, trigger and lead a diverse team ? You understand, that it takes a lot of commitment to build and nourish relationships with your customers and have understood a way to have your team committ to it? You are eager to take up the challenge to work in the renewables energy sector and be part of an international company? Then take a look at Vestas! Sales > Service> Austria++ The Team Lead of Customer Service Management is the driver of proactive and condition based Service execution and Bonus and upside sharing optimized turbine operation. You ensure that the team maintains and utilizes all relevant information from the relevant sources for efficient and forward looking planning of capacities. Especially it has to be a focus to prepare work diligently if it is complex and / or involving high costs. As the Team Lead of Customer Service Management, you ensure that suitable and efficient processes are in place and execution follows accordingly, acting under the direction of the direct Service Manager AT++ . The team is maintained well motivated and interlinked and communicating to the other local departments by the Team Leads leadership skills.
Responsibilities
Continuous education and leadership of a powerful team
Acting as counterpart to the manager for Service Operations.
Drive and sufficiently understand the solution of technical incidences, contract claims and project management issues - internally or externally - suggest remedial actions and communicate to customer in order to satisfy customers' needs. If appropriate defend Vestas position and convince customer
Being commercially aware of the contract's financial performance and consequential requirements. This includes informing and escalating cost overruns, requests out of scope and transition to new contracts
Ensuring first-class customer service and relationships to increase customer satisfaction and customer satisfaction
Being part of relevant Key Account cross functional teams as necessary
Implementing and maintaining efficient processes
Qualifications
German & English language skills mandatory, Czech/Hungarian appreciated
- Commercial & technical education on a university degree level - plus proven combined technical & commercial occupation for several years
- Several years of experience preferably in a complex customer-oriented position, for example in customer service, sales,
Project management or contract management/negotiations and claim handling experience
- Computer literate, MS Office mandatory / SAP/ERP appreciated
- Driving license B and readiness to travel 35%
Competencies
Motivated, persevere, reliable and resistance tolerant personality
- Interpersonal skills / teamplayer
- Willingness to travel
- Self organised & stress resistant
- Customer oriented
- Problem solver / complaint management / assertiveness / great organizational skills
What is offered
- A team of skilled and committed colleagues who are all enthusiastic about wind energy
- The opportunity developing a career within a very exciting industry in a global company
- According to collective agreement metal industry a minimum of 2058,68 € per month plus market-compliant additional overpay depending on qualification and experience
- Flexible work time
- Home Office (up to 4 days a month)
Application Online
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Weitere Informationen bzw. Quelle der Aussendung: Vestas Deutschland GmbH